Service Call in Hallandale Beach | On Time Garage Door

Fast, reliable garage door and electric gate repair and installation in South Florida — call today, fixed today.

What’s Covered on This Page

• What a Garage Door Service Call Covers
• What Happens During the Service Call Appointment
• What does a garage door service call in Hallandale Beach actually include?
• How long does a garage door service call usually take?
• Does Hallandale Beach’s salt air and humidity affect my garage door?
• What should I do before the technician arrives for my service call?
• Can you fix the problem during the service call or do I need a second appointment?
• Is it safe to keep using my garage door until the service call appointment?

Need service call?

(954) 329-1361

Call now for a free estimate. Call On Time Garage Door Repair now.

What a Garage Door Service Call Covers

A service call is more than just arriving at the garage and taking a look at the door; it involves a complete visit where we diagnose the problem, describe what we found, and repair the door if possible on the spot.

It happens to us regularly here in Hallandale Beach that we receive a service call because the door won’t fully shut, or it’s a noisy door, or perhaps a problem where the opener works, but the door itself won’t travel. All of these problems are addressed during the service call process. Here’s how it goes down when we arrive: we never just make guesses and assume the problem; we have a process because that if you skip any part of it, something will get missed.

1. First we talk with the homeowner. You know the about your door, and you can tell us when you noticed the trouble, and if the problem only occurs occasionally or if it happens every time. Talking about this helps us be more efficient, which in turn saves you money.
2. We conduct a walk-around of the entire garage door system, inspecting the tracks, springs, cables, rollers, hinges, weather-stripping, the garage door opener unit, wall button, and photo-eye sensors.
3. We then test the door itself by running it through an entire door cycle, opening it up to observe what might be wrong. Nine out of ten problems become apparent during this testing procedure.
4. Now it’s time to test the door’s balance. That means we’ve had to disconnect the garage door opener and the door itself is lifted manually. The door should stay in place when raised halfway between fully open and fully closed. If it falls or rises when left in the middle, there’s an issue with the door’s balance and we’ll need to adjust the tension of the torsion spring.
5. The final part of our testing cycle is to check that the travel limit settings and the force settings of your garage door opener motor are set correctly. These settings often get knocked off by a simple knock against the wall.
6. The final part of this entire testing sequence is to verify that the photo-eyes are operating. They must always do so, it’s federal law, and we make sure that that condition is met.

This testing cycle takes anywhere from 20 minutes to 30 minutes on a typical home.

However, a service call also can include the repair of your garage door. Most of the time, if the problem is as simple as a broken roller or a problem with a photo-eye sensor that needs to be reset, we’ll just fix the problem and you won’t even need to make a second call, or you will not have to make a second appointment. All of our vans and service trucks are stocked with frequently needed parts to get the job done the first time, so most service calls we make in Golden Isles, Florida, and throughout Hallandale Beach, are done in one visit, and the garage door is operational at the end of the service call. On other occasions when the damage to the door is a more significant issue, such as broken torsion spring, bent panel after the car backed into it, or even a problem like a stripped gear inside the garage door motor unit, we will tell you what we find, what it will cost to replace the damaged parts, and what happens if you wait, leaving the decision entirely up to you.

What Most People Don’t Expect

Quite often we go out on a service call for one thing, and we end up finding something completely different.

Your door’s noise issue could be caused by a cracked roller, but we will also look for a fraying cable on one side. That cable is what’s going to kill you if you don’t do something about it; if we let you know about this problem now you don’t have to deal with a door falling on you next month. That is why we do a service call. We do not look at the issue you called us about, we look at the whole picture. Because we’re fully licensed, insured, and experienced enough to know what type of doors are common to Hallandale Beach, South Florida, what parts typically fail first in this area. Because the salty air causes the hardware to rust, and the high humidity affects the lubrication, and the high temperature causes some materials to fail faster. A service call from a company that knows Hallandale Beach conditions will prevent problems from being overlooked by an average handyman. So whether your door won’t operate or just acts oddly, a service call gives you an actual solution not a guess from a You Tube video.

What Happens During the Service Call Appointment

You called, we’re there, what now? Many residents of Hallandale Beach are contacting us about our service call and ask if they’ve never had one, as they don’t understand what to expect. Let us explain exactly what happens when a technician arrives for your service call appointment. First, we listen to you explain your issue to us. The door is making some kind of odd grinding sound when it opens. The door didn’t finish opening last Tuesday night and hasn’t moved an inch since. You pressed the button on the keypad but nothing at all is happening. No matter the issue, we want to hear you describe your issue before we look at anything. Once you give us your description of the issue, we’ll begin what will look similar to the following checklist:

• We examine the garage door, tracks, springs, cables, and opener for visible defects.
• We test to see if the garage door is properly balanced and that it opens freely by hand.
• We run the garage door opener and watch how the entire system moves while listening for anything unusual.
• We test the garage door safety sensors and automatic reverse feature.
• We inform you of the problem and what caused the issue.

Usually within the first fifteen minutes the source of the problem, and the majority of garage door repairs get made during the service call, since we often have spare parts available on the truck. Keep in mind that we don’t just inspect one part. We look at your entire door system. If the springs are fine, but the cables are fraying, we’re going to let you know. If there is a slight curve at the top of your track that might cause problems down the road, we’ll spot it before we leave. This happens weekly; customers usually reach out to us about one problem but we’re able to catch something else that otherwise would have resulted in a significant repair down the road. We never force you to make a decision. The purpose of our service call is to provide you with accurate information and allow you to make an informed decision. We discuss what your issue is, what the repair involves and the likely consequences of delaying. For example, recently someone in the Golden Isles called us to have the opener repaired. It was a unit that was beginning to fail but it was still operating. I explained to this lady that it would either last another couple of weeks or it could fail right then. She appreciated the truth and decided to wait before scheduling the repair. Our service visit should last anywhere from thirty to sixty minutes. Minor repairs, such as aligning the sensors or reprograming remotes, are often quicker. Major repairs, like spring replacement or cable replacement, can take a bit more time. However, we do not waste your time. We come, get the job done, then we leave. Another aspect of our service call is a full verification. We always run the door multiple times to be certain that it opens and closes properly, that the door balance is correct, and that the door safety features are operating as intended. We are a fully licensed and insured company with several years of experience serving the Hallandale Beach, FL community. We don’t consider our service call complete until the door is smooth in operation and you are satisfied with the work. Interested in scheduling a service? Please give us a call so we can get you scheduled.

How We Test the Fix – What a Satisfied Service Call Looks Like

There is much more to a successful service call than simply repairing an item. We do not stop working as soon as we change a spring or adjust a track. This is only half of the job. Each service call we perform in Hallandale Beach, FL concludes the same way by going through the opening and closing cycles with the door while the homeowner observes. You should see it move smoothly, hear it run quietly, and feel confident the door will start tomorrow morning when you want to drive out. So how do we do this? We always perform the following checklist:

• Run the door open and closed for three cycles using the wall button and remote.
• Check the safety revers feature using a test object to the floor. It has to stop and reverse. We will not make any exceptions.
• Verify the photo-eye sensors are both aligned and responding.
• At every spot along the travel path, we listen for any unusual grinding, popping or scraping noises.
• Disconnect the opener and lift the door manually to test the balance. It should hold at mid-point and not float up or drop down on its own.
• Confirm visually that all hardware is tight, cables sit neatly in the drums, and nothing looks worn or worn out of place.

Note that number five, the balance test. Homeowners rarely see this done on a garage door, and it can reveal more about the condition of the door than just about anything else. A door that will not hold at mid-point is constantly fighting its own weight, which is a bad thing for the opener, the springs and the brackets. We see that before we even get to the repair.

Nine out of ten times, we find our primary repair is all good after we have done all the checking. Occasionally, however, one of our testing steps exposes a secondary problem. Perhaps the rollers are worn and are creating a drag that we didn’t see once the tension in the springs was corrected. Perhaps the seal along the bottom of the door is shredded, so water can now drain back inside. If we discover that, we will explain it to you and tell you what is going on, and you can make the call to have us fix the issue.

Over near Golden Isles, we had a customer last month who had an opener running, but the door would stop every time about 6 inches short of the floor. The initial issue was a broken cable, and once we had that replaced and tested, the door still wasn’t fully closing because the limit settings on the opener had to be adjusted. If we’d swapped out the cable and done our primary repair but skipped this part, we would have left the customer in the same spot. We were able to find it during testing.

If you ever want to know for sure that your technician performed a thorough service visit, have them show you the safety reverse test. It is something that many people underestimate in importance. The Consumer Product Safety Commission reports thousands of garage door-related injuries each year, many preventable by properly working safety features like this.

Finally, before we head out, we review what we have done in non-technobabble terms, so that you fully understand what was wrong, what we fixed, and what to keep an eye on. We also check that your remotes are working, because nothing is frustrating like having the repair done and finding out your garage door remote does not work.

We want you to know that when we leave your Hallandale Beach home, you do not need to think again about your garage door. It will be like getting a new one.

Frequently Asked Questions

Common questions about service call services in 301 NE 3rd St. unit 206 33009 Hallandale Beach

Ready to Get Started?

Call now for a free estimate Call (954) 329-1361 today.